The firm Pelletteria venetasr. (herein stated as “Veneta”) sells products branded as Pelletteria Veneta, or other brands property of Pelletteria Veneta (“Products”) throughout a number of exclusive and directly owned shops. www.pelletteriaveneta.com internet page is property of Pelletteria veneta srl legally registered in San Marco 4269 30121 Venice, Italy. It’s products can be purchased online on the e-shop section of the www.pelletteriaveneta.com (“Online Boutique”). Veneta holds the right to offer a selection of its articles and on the other hand exclude some other categories from the e-shop. Usage of the online shopping procedure as described in this document, is exclusively reserved to private customers or authorized resellers (below indicated as “customers”), acting solely for in therir behalf and residing within the european union.
Validity of the present conditions
The following conditions apply to all of the sales of Pelletteri Veneta’s products held throughout www.pelletteriaveneta.com, with shipping inside the european union.
It is a customer’s responsibility to accurately examine said conditions before completing the online shopping procedures. Completing an order through Pelletteria Veneta online shop, implies the customer has read and accepts all the present conditions. The customer is held responsible for following the present conditions and it is also clear that Veneta does not have to follow any other conditions unless previously written in an agreement. These present conditions are to be considered applicable and valid, as long as they are accessible from www.pelletteriaveneta.com. Any elimination, automatically implies their inapplicability to all sales and transactions made after the date of the elimination.
All articles found inside Veneta’s Online Boutique can be purchased, while stock is available, by anyone who is 18 years old or older, and who is resident in one of the countries members og the European Union.
Orders can be placed prior registration and creation of a customer’s personal account, following the instructions given on the site itself, or else through the creation of a “guest” account.
It is possible to place an order from a country different from one’s residence, although it is necessary to choose the articles and complete the shopping procedure from the country where delivery will be dispatched.
Inside the page of Country Selection, the customer has the chance to change country destination: by choosing the country’s name, the customer is redirected to the page of the destination’s country.
Veneta holds the right to evaluate and accept the orders and will communicate to the customers in case an order could not be accepted.
Following art. 53 of the italian “Codice del Consumo”, at the time of contract’s execution, the customer will receive a written confirmation stating: product ordered, total payement with detailed product price and shipping expenses, together with instructions of the return of the products and contacts to present complaints or receive informations about existing commercial warranty.
Orders placed Monday to Friday, before 1:00 PM (italian time – GMT+1) will be shipped the same day. After said time, orders will be shipped the following working day. As a general rule, times for delivery from the moment the confirmation email is received, depend on the chosen shipping method.
Orders can be delayed due to festivities.
Orders can be on hold in case of fortuituous or unexpected events. Veneta will inform customers of said events within 7 days of the event itself. If delay of the order is longer than 15 working days, the customer can cancel the order and ask for a refund of what has been paid.
Prices of the products include taxes unless differently stated. Shipping expenses are not included.
Veneta’s official currency is Euro. For Countries not using Euro, the exchange rate depends on the customer’s credit card rate.
Prices are constantly monitored to be correct, nevertheless errors can occur. In such case, the customer will receive a notice and can decide whether to confirm his purchase with the correct price or cancel his order.
Payments can be processed exclusively with credit card. The amount will be charged when the order is prepared for shipment.
To avoid frauds, payments through www.pelletteriaveneta.com will be managed by the bank or any other Companies nominated by Pelletteria Veneta (below “online payment management company”). Said Companies are responsible for the conservation and automatic processing of the informations pertaining each orders, including financial informations, inside a secured environment.
All financial information like credit card number, expiration date, etc., are directly managed by the Manager of online payments, which guarantee the security of online transactions. Pelletteria Veneta is not aware of the ends of the credit card and is not therefore able to file or retain them in any way. For this reason Pelletteria Veneta delegates the support to its customers at any stage of the process of payment to the Company’s payment processing online.
Where, for whatever reason, payment of amounts owed by the customer is not practicable, the selling process is automatically canceled and the sale automatically resolved.
Transport and Delivery methods
For the delivery of his purchases, the client can choose his own residence or home, workplace or the private address of the person of his choice, whose residence or domicile is within the European Union.
The delivery of products takes place at the address indicated by the client only following correct registration of payment of the order concerned.
In the case in which, at the moment of delivery, the exterior of the package is damaged, the client must proceed to open the package in the presence of the delivery personnel in order to check the state of the product contained within.
In the event that the product is found damaged, the customer is required to detail in writing, on the delivery note all damages detected. Pelletteria Veneta will repair or replace any product that has been damaged or lost during the shipment carried out by our carrier, providing that the customer has notified in writing, by email to [email protected], damage or loss within the 24 hours following the date of delivery (in case of damage) or within 24 hours after the date of anticipated delivery to the customer at the time the order has been forwarded (if lost), through the appropriate form if made available by Pelletteria Veneta.
In the case of damage to the product, the client is also requested to provide Pelletteria Veneta with the receipt or other documents regarding the product in question, along with the original packaging.
Customers must also verify that the products received match those covered by the order made. In the event that the Products delivered do not comply with the order, the customer must notify by phone or e-mail Customer Service Pelletteria Veneta and return the products in question under the conditions stated in the “Warranty” of these general conditions of sale.
Pelletteria Veneta warranty guarantees that the products are free from defects and fit for the use to two years from the date of delivery, except all the parts subject to normal wear and with the exclusion of the lining. The warranty provides for repair of the Product, unless Pelletteria Veneta, at its sole discretion, decides it is most convenient to provide for the complete replacement of the Product with another Product equivalent. Costs for labor and transportation are included in the warranty.
Right of Withdrawal
The Pelletteria Veneta Online Boutique wishes to guarantee maximum satisfaction to its clients.
If for any reason the client is not satisfied with the order, or in the unfortunate case of products being sent that do not conform to those requested, they can return the purchased product within 14 (fourteen) days of the date of delivery, in accordance of the rules laid out in article 64 of the Consumers’ Code.
The right to withdrawal may be exercised exclusively by the client and under no circumstances by the recipient of a gift.
Acceptance of returns may be accepted only upon authorisation by Pelletteria Veneta.
Customers can exercise the right of withdrawal by sending a written notice to the e-mail at [email protected]
Pelletteria Veneta will refund the price originally paid by the consumer including freight cost, within 14 days from the day Pelletteria Veneta is informed of the consumer’s decision to exercise the right of withdrawal, using the same payment method used by the consumer, save the case in which the consumer has expressly requested a different payment method, subject to adequate evidence of the return of the product given by the consumer within the same term. It being understood that Pelletteria Veneta will not refund supplementary cost of freight in case the consumer has requested a freight method more expensive than the one offered by Pelletteria Veneta.
The refund is made on the corresponding customer credit card account used for payment.
It is understood in all cases that, according to what is laid out in article 67 of the Consumers’ Code, the integrity of the product is an essential condition for exercising the right to withdrawal on the part of the client. For this reason, any product returned by the client which has been used or damaged will not be reimbursed.
Pelletteria Veneta strives to provide the most efficient service possible, however technical inaccuracies may occur. Pelletteria Veneta reserve the right to make changes and corrections to the website whenever necessary with no prior notice.
Pelletteria Veneta do not guarantee that the information contained on their site conforms to the jurisdiction of the country or that the products on display on the site are available for sale in all jurisdictions.
Pelletteria Veneta try to present and to allow visibility of products and colours on the site in the most truthful and accurate way possible. Visualization of the colours of the products depends however on the user’s monitor and the Pelletteria Veneta Online Boutique cannot guarantee that the client’s monitor reproduces the colours in a completely faithful manner.
Apart from cases of criminal intent or serious negligence, Pelletteria Veneta will not be responsible towards the client in any case following:
– damage or loss caused by the products (or by their use by the client), notwithstanding in any case the application of the regulations mandatory by law concerning the responsibility of the producer;
– damage that has not been caused by non-fulfillment on the part of Pelletteria Veneta;
– loss of business or business opportunity.
Within the limits outlined above, Pelletteria Veneta’s responsibility may in any case not exceed the price paid by the client for the product that has caused the damage.
For any information or claim, or for any question regarding the present general conditions of sale, the client can contact Pelletteria Veneta Customer Care via telephone at +390418227799 or by email at [email protected]
The Customer Service is available to provide the necessary assistance in all stages of purchase, from Monday to Friday from 10.00 to 13.00 and from 14.30 to 17.00 (Italian time – GMT+1).
Treatment of Personal Data
Pelletteria Veneta informs that information provided by the customer will be collected and processed using both electronic and paper, for the execution of the purchase order and the consequent liability of the seller guarantees and linked by law to purchase contract. The consent to treatment is required as regards the execution of the contract. The only result, if the customer refuses to provide its own, will make it impossible for Pelletteria Veneta to execute the purchase order received. The data will not be disclosed. They might be processed by Pelletteria Veneta employees for the following areas commercial, administration-finance-monitoring, technical assistance and sector of the legal and corporate affairs, as in charge of the treatment, and can also be handled by outside firms, as managers outside of the treatment, by Pelletteria Veneta responsible for performing activities ancillary to perform the contract of sale. They can also be communicated to other group companies Pelletteria Veneta for purposes related to the execution of the contract, both for marketing purposes. At any time, the customer can exercise the rights under Art. 7, Legislative Decree no. 196/03, including the right to request cancellation or modification of their data by writing directly to the data, which is Pelletteria Veneta, Customer Service, Via Ghebba 67/n 30034 Oriago di Mira – Ve or by email at [email protected]. Pursuant to and for the purposes of Art. 1341 cc, the customer declares that he has read and specifically approves the following contract terms: transport, prices, warranties, liability, applicable law, jurisdiction and place of the conventional.