Please refer to our shopping guide, if you have any doubt about the shopping process.

PAYMENT

We accept payments with credit card, Paypal and, in some Countries, wire transfer. Charge is made at the time of shipping.
If, for any reason, payment is not processed, the transaction is automatically cancelled and the sale resolved.
Pelletteria Veneta’s available currencies are Euros, US Dollars and Yen. Please refer to your credit card’s service charges for conversion rates.

SHIPPING AND HANDLING

Orders processed through our Online Store Monday to Friday before 1:00 PM (CET – GMT +1 ) are shipped the same day. Orders made later are shipped next working day. Once the confirmation email has been received, shipping times depend on the selected shipping service:

– Standard: 3-5 Working days
-Express: 1-2 Working Days

Orders may be delayed on shipping and handling due to holidays: January 1st, January 6th, Easter and Monday, April 25th, May 1st, June 2nd, November 1st, December 8, December 25th, December 26th.

In order to offer an efficient and safe service, all shipments are made using Courier with tracking available throughout the transit. Shipping is free, unless otherwise stated, for eauropean countries.

MONEYBACK GUARANTEE

Pelletteria veneta’s online store wants to offer maximum customer’s satisfaction through excellent quality and pleasant shopping experience. Should you be unsatisfied with your order, or in case your product does not comply with the quality you expected, you can return your product within 14 days the delivery date. Return procedure con be accomplished by the customer only and in no case by the recipient of a gift.